This Site (hereinafter referred to as “This Site”) is operated both as an official accommodation website and as a media site that provides accommodation reservation information and travel-related content. We recognize personal information collected from users as an important asset and consider its protection a social responsibility. Accordingly, we have established the following Privacy Policy and strive to appropriately handle and manage personal information.
This Privacy Policy also serves as the personal information protection policy for This Site.
Scope
This Privacy Policy applies to the handling of personal information or equivalent data collected on This Site. In addition, This Site’s Privacy Policy may be referenced by external accommodation booking sites (Airbnb, Booking.com, etc., hereinafter referred to as “OTAs”) listed by the accommodations.
Purpose of Using Personal Information
This Site uses personal information obtained from users solely for the following purposes:
- To accept, confirm, and manage accommodation reservations
- To provide accommodation services and communicate during and after the stay
- For operational management such as check-in, check-out, and key handover
- To respond to inquiries, comments, and other communications
- To send newsletters, direct mails, and other notifications
- To conduct campaigns, surveys, monitor programs, or interviews
- To provide, improve, develop, and market services
- To create and store guest registers in accordance with the Hotel Business Act and other related laws and ordinances
- To contact or respond in emergencies (disasters, accidents, or other incidents)
- To investigate and respond to prohibited acts under the Terms of Use
- To provide information to partner businesses or organizations based on user consent or application
- For other purposes specifically agreed upon by the user
Management of Personal Information
This Site implements necessary and appropriate security measures to ensure the accuracy and safety of personal information, and strives to prevent leakage, loss, alteration, or unauthorized access.
Additionally, This Site uses SSL (Secure Socket Layer) encryption to prevent unauthorized access or alteration of information by third parties.
Provision of Personal Information to Third Parties
This Site does not provide personal information to third parties except in the following cases:
- With the user’s consent
- When required by law
- When necessary to protect human life, body, or property
- When particularly necessary for public health or the sound growth of children
- When it is necessary to cooperate with national or local government agencies in the execution of legally mandated duties
This Site may entrust third-party service providers with the handling of personal information as necessary for accommodation service provision and operation, such as reservation management, payment processing, check-in management, key management, and customer support. In such cases, This Site supervises the contractors appropriately to ensure the safety of personal information.